Sunday, March 27, 2011

buxz777 on The N8/C7 purple tint issue

It becomes absolutely necessary for me to give a brief introduction to Mr. Iain Buckley popularly known as "buxz777" before presenting his opinion. He was one of the first person to notice the purple tint problem and has been closely following this issue. He started a thread at Nokiausers which has now grown to more than 80 pages. He tried discussing this at official Nokia forum and was banned before being granted permission by the mods. He seems to be currently active at Daily mobile forum and his latest posts regarding this issue can be found out here

Here is his explanation and findings to this issue 

Hi mate, I've been one of the 1st along with prototype to chase this issue up. I've done a lot of research and have been in discussion with Nokia and even their director of communications etc. The reason people have had their screens replaced and the problem persists is that they have been replaced with the same screens. These screens are made in thousands if not 100s of thousands
The fault has been diagnosed as a fault in the calibration of the screens at factory level, its what it says in the service bulletin this has been confirmed by a technician that we know who has seen the bulletin himself with his own eyes. This is how i know its a hardware issue and not a software issue
The fix for the issue is to replace the screen with one that has been calibrated right at factory level but we have to wait for the machines to be set up right, to make the screens, calibrated them, ship them to care points, repair our phones. This means that even the screens in care points at this moment  are the bad screens that have been
calibrated wrong as new ones haven't arrived yet

The new screens should be hitting Nokia care points in approx another 10-14 days maximum. Nokia Care UK will be rining me as soon as they have the new screens
There are alot of care points out there not doing their jobs right and they probably haven't even looked at the service bulletin and are just swapping screens for screens with the same problems
The fact is that new screens are apparently being made and shipped to care points so the problem can be fixed but care points at the minute in time only have the old screens

It wont be fixed by software and even Nokia have said its a fault with the screens at factory level where they haven't been
calibrated
correctly

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