1. You could take your phone to your local NCP. If the NCP confirms that your device has excessive purple tint but says that they do not know how do deal with the situation, let us know and we will ensure that the Nokia HQ for your country addresses the matter with the NCP.
2. If geography makes it inconvenient to visit your nearest NCP on-spec, you could call them and ask about the situation. Again, if they claim that they know nothing of this situation or how to deal with it, let us know and we'll ensure that this is put right.
3. If you live on a country where Nokia has a service where you can send your device to a central repair hub or to have the device collected from you and sent to a central repair hub; here there should be no question of staff not knowing what to do. Check the repair options on the Nokia web site for your country for more information.
If you do wish is to act in a case in which you have been told by an NCP that they do cannot fix devices which exhibit the described symptoms, please e-mail details to support.discussions@nokia.com.
2. If geography makes it inconvenient to visit your nearest NCP on-spec, you could call them and ask about the situation. Again, if they claim that they know nothing of this situation or how to deal with it, let us know and we'll ensure that this is put right.
3. If you live on a country where Nokia has a service where you can send your device to a central repair hub or to have the device collected from you and sent to a central repair hub; here there should be no question of staff not knowing what to do. Check the repair options on the Nokia web site for your country for more information.
If you do wish is to act in a case in which you have been told by an NCP that they do cannot fix devices which exhibit the described symptoms, please e-mail details to support.discussions@nokia.com.
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